Terms and Conditions

Frequently Ask Questions

Details to be included in your booking

Total passengers- please, try to include infants and children in the total number of passengers in your group, for example: if three adults, one child and a baby are traveling together you will have to book a private transfer vehicle for up to 5 people.
Accommodation address- in any holiday destination there may be more than one hotel, apartment complex, cottage or villa with the same name so we need the complete address including postcode to avoid confusion.
Phone number – this is very useful if we have to get in touch with you during your trip or during your stay.

Changes to your booking & cancellations

To change any of your booking details, such as flight number, time, name or accommodation address as well as mobile number, please inform us with an email sent directly from the Contact form or call the information number.
You can cancel a reservation online up to 5 days before departure date through the CONTACT form On the other hand, cancellation on our website over the last 5 days prior to your departure date will not be possible.

Confirmation of Booking

When you confirm your reservation, your booking reference will appear on the screen with the option to print it before you leave our website. You will automatically receive an email confirmation. In that same confirmation email you will receive details and instructions of what to do when you arrive in Palma de Mallorca and how to reconfirm your return transfer.
It is imperative that your booking confirmation is at hand during transportation. You must show it to the driver or representative before boarding the transport. We advise to print two copies – in some destinations the drivers will need to keep a copy of the confirmation as proof of passage and for legal reasons.

Your Transfer

Upon arrival, once you have collected your luggage and gone through security, go to the meeting point indicated on the Airport Pick Up page of this website. The professional driver will be waiting for you at the meeting point. You must show the driver or representative your booking confirmation before boarding the transportation.
If you cannot find your driver or representative, please call the emergency number on your booking confirmation.
Transfers with Mallorca Transfer are non-smoking.

Confirmation 24h before

24 hours before your transfer, the company will contact you via WhatsApp/SMS/call (according to the client’s preference) to confirm all the details and verify the status of your flight.
Then we will monitor your flight with professional applications and until your arrival in Mallorca.

Fight cancellations

Mallorca Transfer regrets it can’t be responsible for any additional costs incurred due to flight delays or missed connection and travel as a result of poor weather, road conditions or other major forces.


**Terms and Conditions – Mallorca Transfer LT S.L.**

Welcome to Mallorca Transfer! We are delighted to offer you our transfer services to and from the Mallorca Airport. By using our website to book transfers, you agree to the following terms and conditions. Please carefully review them before making a reservation:

1. **Booking Confirmation**:
– All transfer bookings are subject to confirmation. Once your reservation is complete, you will receive a confirmation email with the details of your booking.

2. **Transfer Services**:
– Mallorca Transfer LT S.L. will provide the transfer services as per the booking details and schedule agreed upon during the reservation.
– It is the customer’s responsibility to provide accurate information about the number of passengers, luggage, and any special requirements at the time of booking.

3. **Pricing and Payment**:
– The prices displayed on our website are inclusive of all taxes and fees, unless stated otherwise.
– Payment for the transfer services can be made online through secure payment gateways available on our website.
– Reservations made with less than 12 hours in advance will not be eligible for a refund.

4. **Cancellation and Refunds**:
– Cancellations made by the customer:
– Cancellations made at least 12 hours before the scheduled transfer time may be eligible for a refund, subject to a cancellation fee.
– Cancellations made less than 12 hours before the scheduled transfer time will not be eligible for a refund.
– Cancellations by Mallorca Transfer LT S.L.:
– In the unlikely event that we need to cancel your transfer due to unforeseen circumstances, we will provide a full refund or offer an alternative transfer option.

5. **Changes to Booking**:
– Any changes to your booking, such as the transfer time, destination, or number of passengers, should be communicated to us at least 12 hours before the scheduled transfer time. We will do our best to accommodate such changes, subject to availability.

6. **Delays and Waiting Time**:
– We monitor flight arrival times and will adjust the pickup time accordingly. However, we cannot be held responsible for flight delays or other circumstances beyond our control that may affect the transfer schedule.
– Our drivers will wait for up to 60 minutes after the scheduled pickup time. If you anticipate delays, please inform us as soon as possible.

7. **Responsibility and Liability**:
– Mallorca Transfer LT S.L. is not liable for any loss, damage, injury, or delays caused by factors beyond our control, including but not limited to traffic conditions, accidents, and weather conditions.
– Customers are responsible for their own travel insurance and any valuables or belongings they bring during the transfer.

8. **Data Privacy**:
– We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our website.

9. **Governing Law**:
– These terms and conditions shall be governed by and construed in accordance with the laws of Spain. Any disputes arising from the use of our services will be subject to the jurisdiction of the courts of Spain.

10. **Contact Information**:
– If you have any questions or concerns regarding these terms and conditions or our services, please contact us at [contact email/phone number].

By proceeding with the booking, you acknowledge that you have read, understood, and agree to abide by these terms and conditions outlined by Mallorca Transfer LT S.L. during your transfer to the Mallorca Airport.


Or give us a call:

+34 652 249 100